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Union Links - Call Centres

Call Centre Minimum Standards Code
Maintained by the C&SQ C&A: Clerical & Administrative Branch of the ASU.

Innovation & Business Skills Australia (IBSA)
From the website: "Innovation & Business Skills Australia (IBSA) is one of eleven Industry Skills Councils. Our mission is to build capability, professionalism and innovative capacity in Australia�s workforce through sharp-focused consultation on skill needs in our six industry sectors. Our workforce development products and services reflect real industry skill requirements and are designed to foster innovative thinking and practice."

UNI global union - customer service campaign
October 2008: "Through out the month, we want to highlight the high level of insecurity workers face. The theme works for both the represented and non represented call centre workers. It�s a good call for the union involvement."

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Local Government \| Airlines \| Utilities \| Info Tech \| SACS \| C&A \| Transport & Travel \| Call Centres

	Privacy \| Copyright \| Disclaimer E-mail general: asunatm@asu.asn.au URL: http://www.asu.asn.au/links/call_centres.html Last modified date: Monday, 10-Nov-2008 18:57:57 EST Copyright © ASU 2001-2009 Webkeeper's E-mail: webkeeper@asu.asn.au	Authorised and published by Paul Slape, National Secretary, Australian Services Union, Ground floor, 116 Queensberry Street, Carlton South, Victoria, 3053, Australia