Click on the image above to send a protest email to Geoff Dixon or click here to download the postcard for printing.

Satire that bites!

The Chaser crew from ABC TV have once again highlighted the issue of Qantas staff cut backs, this time in their "Open Mic" segment screened on November 14, 2007.

We can all have a good laugh at this, but we can also clearly see the problems with staff and customer safety - Qantas service counters are chronically understaffed, and without adequate staff, we can't maintain the standards.

Qantas staff want to
maintain the standards

This campaign was run and won in 2007 on behalf of Qantas workers. For the latest on Airlines matters, please visit the ASU Airlines home page http://www.asu.asn.au/airlines/.

As proud employees of Qantas, Australian Services Union members are sick and tired of the decrease in standards that the airline management impose on staff and passengers.

We have launched this campaign website to bring the continuing downgrading of services to public attention and to force Qantas management to maintain the standards that Qantas passengers have a right to expect.

In the last year alone Qantas has decided to offshore vital IT functions and cut over 1000 positions from the workforce. There are continual threats to offshore maintenance jobs and sell off businesses. Qantas management also backed an unsuccessful private equity bid to take over the carrier. Management continue to propose cuts to standards and staff. Enough is enough!

Time to fight back

We believe it is time to fight back.

Together the passengers, staff and concerned public have to send a message to Qantas management that the standards at our Australian airline must be maintained.

Our first campaign

Our first campaign is about the cuts to wages of frontline customer service staff at Australian airports.

Not satisfied with running their airport customer service operations on woefully inadequate staffing numbers (and introducing hundreds of automatic check-in machines) Qantas wants to pay new customer service agents over $4000 per year less than existing staff.

We need the help of Qantas passengers and members of the public. Tell Qantas management that you want the service standards maintained and that you value frontline airport customer service staff. Send a message to Qantas Executives that at a time when Executive Bonuses are at an all time high, it is not acceptable to cut the wages of frontline staff.

You can do this by filling in a protest email form for Qantas CEO Geoff Dixon, telling him to stop these cuts and that he must pay people properly. You can send the email here:

http://www.asu.asn.au/campaign/qantas2007-08/protest/protest_form.html

Please help us so we can maintain the standards!

Media coverage

Read the ASU media releases here:

• "Airport staff take on Qantas in new YouTube campaign on service standards" 3 October 2007
• "Qantas staff raise the stakes and launch TV campaign" 22 October 2007
• "Airport staff shortages at chronic levels" 19 November 2007

Read the media coverage here:

• The Australian, 3 October 2007: "Qantas faces hits on YouTube"
• The Sydney Morning Herald, 22 October 2007: "Wait, look at this, Qantas union tells passengers"
• The Age, 22 October 2007: "Ad campaign designed to make the flying kangaroo turn red"
• The Australian Financial Review, 23 October 2007: "Union hopes to ruffle some feathers in the Qantas Club" (PDF download)
• The Courier Mail, 15 November 2007: "Booing as woman dies in queue"
• The Courier Mail, 16 November 2007: "Brisbane queues 'worst' in Australia"
• The Sunday Mail, 2 December 2007: "Qantas staff ordered south"

This campaign was run and won in 2007 on behalf of Qantas workers. For the latest on Airlines matters, please visit the ASU Airlines home page http://www.asu.asn.au/airlines/.

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