Call Centres

ASU gets it on at Foxtel and Austar

After two long years of organising members at the Foxtel call centre in Melbourne and Austar call centre on the Gold Coast and putting our case in the Australian Industrial Relations Commission (AIRC), the ASU has now become a party to both the Foxtel and Austar awards.

Now both the ASU and MEAA have coverage in the Pay TV industry; the MEAA covers the production employees at Foxtel and Austar, while the ASU covers call centre and customer service employees.

The award coverage was vigorously opposed by both Foxtel and Austar right through to a Full Bench of the AIRC where it was found that the ASU, as a recognised call centre union, had coverage of these same employees employed within the Pay TV industry.

What now?

Both the Victorian Private Sector Branch (VIC PS) and the Central and Southern Queensland Clerical & Administrative Branch (C&SQ C&A) of the ASU aim to conduct recruitment drives to sign new members and improve conditions through enterprise bargaining and, over time, make improvements to the safety net of the awards.

Enterprise bargaining is the major area where we can make gains for employees of Foxtel and Austar but a critical mass of members is required before this process can be successful.

If you are a customer service or call centre employee at Foxtel or Austar and you would like to join the ASU, please go to our joining page at http://www.asu.asn.au/join/ and fill out the online form. We will send you a membership form in the mail.