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Call CentresCall centre award breakthroughThe ASU, through an ACTU coordinated campaign along with the CPSU and NUW, has won an award for contract call centre workers. The Award was approved by the Australian Industrial Relations Commission (AIRC) on Friday, August 15, 2003. Call centre workers now have a dedicated federal award which stops the outsourcing of in house call centres to cut labour costs. The Award includes a modern competency based career structure and minimum conditions relating to hours of work and allowances. A feature of award negotiations was the cooperation between the call centre unions, working under the ACTU coordinated banner "Call Central". Employers in the contract call centre industry now know they are dealing with a united workforce and fly-by-nighters will be hounded by the call centre unions. Creating this new Award is one of the many steps the call centre unions are taking to regulate the industry.
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Privacy | Copyright | Disclaimer E-mail general: asunatm@asu.asn.au URL: http://www.asu.asn.au/media/callcentre/20030820_award.html Last modified date: Tuesday, 15-Nov-2005 18:25:22 EST Copyright © ASU 2001-2009 Webkeeper's E-mail: webkeeper@asu.asn.au 
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Authorised and published by Paul Slape,
National Secretary, Australian Services Union, Ground floor, 116 Queensberry Street, Carlton South, Victoria, 3053, Australia |
