ASUshop Terms and Conditions


All purchases on this site are made via a HTTPS connection encrypted using a 2048 bit SSL certificate.

Privacy policy

We highly value our relationships with our clients. As such, we only share your information with external companies if they are part of the delivery chain, eg our order fulfilment house. We will never share your information with other companies for the purposes of marketing. You can find further details about the ASU's Privacy Statement here:

To purchase from the ASUshop, you will be required to register yourself. If at any time you wish to delete your registered status please send an email to


All prices are in Australian dollars (AUD). If you purchase internationally utilising Visa or MasterCard your card provider will convert the purchase into your domestic currency.

Product availability

All products are subject to availability and may be withdrawn at any time. As many of our suppliers are independent designers and craft people there may be occasional delays. If you order a product that is not able to be delivered we will contact you and arrange for a refund or replacement item.

Delivery, shipping and handling

  • Most of our products are held at the ASU's Melbourne (Victoria) office
  • Allow up to fourteen working days for deliver from receipt of payment
  • All delivery prices quoted include delivery, handling and insurance where appropriate
  • All prices quoted are for delivery to one address only
  • You are responsible for paying any local duty or taxes on goods delivered outside Australia if applied
  • Export restrictions do not apply - We accept orders from anywhere in the world

Postage and handling charges

Deliveries will be by Australia Post via parcel post. Movie ticket orders over $50 value will be sent via registered post and must be signed for upon delivery. For your convenience have your tickets sent to an address where someone will be in attendance during business hours.

The ASUshop website uses the Australia Post Postage Assessment Calculator (PAC) to calculate the postage cost of sending your purchase within Australia Post and overseas. Postage costs are calculated at the time of check out based on the delivery address supplied.

Refunds and returns on goods

See the ASUshop Returns Policy.

Refund on bookings to events

Full refund if cancelled 2 weeks prior, 50% refund if cancelled between 2 weeks and 48 hours, no refund after that.


Our ABN is: 28 519 971 998

Contact information for help and support

If you have any questions please do not hesitate to contact:

Item Detail
Contact Number 03 9342 1400
Fax Number 03 9342 1499