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New Research: Current NDIS can’t provide decent jobs

13 July 2017 By ASU, HSU, United Voice

NEW REPORT: A new report examines the ability of the National Disability Insurance Scheme (NDIS) to provide decent jobs for disability support workers and sounds a warning on the developing problem of NDIS pricing.

170713 ndis report unsw launchAccording to the report released by a University of New South Wales-led research team, the pricing system does not cover the full costs of disability support and will fail to provide high quality services.

Key findings of the report on NDIS pricing arrangements include:

  • Disability support workers are not allocated enough work time required to provide personalised, co-ordinated, responsive and safe services to people with disability.
  • The legal employment entitlements of disability support workers can’t be met.
  • Casualisation is contributing to financial insecurity for workers.
  • Pricing doesn’t include training or further skills development of the disability support workforce.
  • Disability support workers are accessing important training in unpaid time.
  • Unpredictable shifts leading to poor work-life balance.
  • Physical injuries, exhaustion, stress and other negative psychological impacts arise from the combination of unsafe working conditions and high work intensity.

The report, “Reasonable, Necessary and Valued”, found that the current NDIS pricing arrangements, set by the National Disability Insurance Agency (NDIA), fail to ‘recognise the time required to deliver quality services to NDIS participants ... resulting in lower quality support and increased risks for participants’.

The authors identified that NDIS prices ‘incentivise cost cutting’ and ‘are not fully enabling disability support workers to deliver services which are personalised, co-ordinated, responsive or safe; and quality is likely to diminish in the process of NDIS expansion’.

To address the present inadequacies of NDIS prices, the report calls for an equitable restructuring of funding arrangements: ‘Fairer pricing arrangements would recognise that providers require access to resource levels which enable them to attract, train and retain high quality staff, and to employ staff in decent jobs that provide adequate hours and earnings, safe workplaces, job security, and a reasonable work-life balance’.

The problems of NDIS pricing are well known to the three unions representing frontline disability workers in Australia. Officials from the Australian Services Union (ASU), the Health Services Union (HSU), and United Voice assert that the NDIS is predicated on a system in which workers are both under-valued and they are forced to compensate for under-resourcing with unpaid overtime.

Echoing the findings of the research report, the three unions submit that any review of NDIS pricing—including the Productivity Commission’s current review of NDIS Costs—must recognise that current funding models do not provide for high quality services; and must engage in broad consultation with unions, providers, and participants to secure the sustainability of the NDIS now and into the future. The system must properly recognise and value frontline workers.

Lloyd Williams, National President of the Health Services Union says:

“Chronic underfunding is creating real risks for the future viability of the NDIS. Hard-working frontline disability support workers on award-based minimum rates of pay are barely making ends meet. The current price settings are unsustainable for attracting and retaining a skilled workforce”.

Linda White, Assistant National Secretary of the Australian Services Union says:

“1 in 5 new jobs created in Australia in the coming years will be NDIS jobs. How will we find workers to do these jobs when there are no career paths and inadequate funding for training? We need to attract and retain people for a career, so that people with disability get continuity of support and high quality support – that is at risk under the current NDIS pricing arrangements”.

Helen Gibbons, Assistant National Secretary of United Voice says:

“This report confirms that inadequate pricing structures of the NDIS do not allow for employment conditions that will attract and retain the necessary NDIS workforce. More than that without quality jobs NDIS participants will not receive the quality supports they deserve.”

The following are also able to speak to the report findings:

  • Dr Natasha Cortis (Lead report author, UNSW Sydney)
  • Ned Lambley (Casual Disability Support Worker and former Disability Support Team Leader, Hunter Region)
  • Lloyd Williams (National President, Health Services Union)
  • Linda White (Assistant National Secretary, Australian Services Union)
  • Helen Gibbons (Assistant National Secretary, United Voice)

If you would like more information about this topic, a copy of the research report, or to arrange an interview, please contact Lauren Hutchins 0423 029 586 or via email at


icon Reasonable, necessary and valued: Pricing disability services for quality support and decent jobs, by UNSW July 2017

Contact Details
Name: Linda White, Assistant National Secretary
Telephone: 03 9342 1400